The Trend Hood

📚 Everything You Need to Know – Your Questions, Answered!

At Thetrendhood.com, we know that shopping online can sometimes raise a few questions. That’s why we’ve created a comprehensive Frequently Asked Questions (FAQs) page to make your experience smooth, transparent, and stress-free.
Whether you’re wondering about shipping times, return policies, or how to care for your products, you’ll find all the answers in one convenient place.

Why We Created the FAQ Page

We value your time. Rather than waiting for a reply, you can get immediate answers to common queries, 24/7. It’s part of our commitment to delivering exceptional customer service and a hassle-free shopping experience.

What You’ll Find in Our FAQs

Our FAQ page is organized into clear sections so you can quickly find what you need. Here’s a preview:

🛍 Orders & Shipping

When will my order be shipped?
We typically ship within 3–4 business days after you place your order.

How do I track my package?
Once shipped, you’ll receive an email with tracking details.

💳 Payments & Billing

What payment methods do you accept?
We accept payments through cash on delivery.

🔁 Returns & Refunds

Can I return my order?

Yes! If the customer receives an incorrect, broken, or damaged item, We will arrange for an exchange delivery. However, the claim must be filed within 24 hours of delivery through our website’s complaint center. And we need a necessary proof & timeline To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. When launching a claim, video proof from the customer is mandatory to clearly demonstrate or explain the fault with the item.

How long does a refund take?
Refunds are typically processed within 3–5 business days after we receive your returned item.

📦 Product Info

Do you offer size guides or product care instructions?
Yes — each product page includes detailed sizing and care information.

🧑‍💻 Account & Support

Do I need an account to place an order?
No, but creating one helps you track orders and view your history.

How do I contact customer support?
You can reach us via our Contact Page or email us at info@thetrendhood.com

Have a Question That’s Not Listed?
We’re always updating our FAQs based on customer feedback. If your question isn’t answered there, feel free to contact us directly — we’re here to help!